Rogers pays the bill for cell screw up

One of the best stories in a long time about a consumer who refused to roll over. What would you do if your phone company insisted that you pay a $12,000 bill to cover charges incurred by a criminal? I love that even when the complainants eventually had the charges waved, they still insisted on sitting down with the CEO to talk about how brutal the experience was. Hopefully they will also discuss preventative measures - something as simple as freezing service when a pre-arranged billing limit is reached would have avoided the problem and saved Rogers a buttload of bad publicity.