Angry Ressource: Dealing with Tech Vendors

PCWorld.com has posted a great article: 20 things they don't want you to know
The 20 great tips include everything from getting a real live person on the phone and cutting through some of the meaningless specs, to squeezing better performance from tech equipment you've already bought. It's a great little piece of writing that will help you not get bamboozled. The more you know, the better your chances.